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Knowledge base
Become a Highlighter (1)
Become a Highlighter (8)
How does Highlight work?
How do I sign up to be a Highlighter?
How do I refer friends or family members?
View all 8
Highlighter Account Management (2)
Access your Highlighter account (3)
How do I log in to my account?
I see an error page when trying to log in to my Highlighter account
I'm locked out of my Highlighter account
Update account details (4)
How do I update my account information?
I need to change my email and/or phone number.
How do I delete my account?
View all 4
Opt-In Process (1)
Opt-In Process (3)
I received an opt-in email, but it is not in my account.
Why did I disqualify from the Opt-In Survey?
How do I know if I was selected for the study?
Active Offers (3)
Shipping (3)
I didn't receive my package
My box arrived damaged and I can't participate
I was selected for a study but am no longer able to participate.
Surveys (4)
I received my package. Where is my survey?
My survey is missing from my account.
My survey Is overdue. Can I get an extension?
View all 4
Media submissions (photo/video) (2)
I can't submit my photo/video to the survey
How do I make sure my photo/video gets approved?
Rewards (1)
Rewards (5)
How do I earn rewards?
How many points do I need for an incentive gift card?
When will incentive gift cards get paid?
View all 5